Common Shared Services
Before we start allocating funds and preparing to deliver our programs, we need to have a conversation about administration versus program delivery costs. While I appreciate the fact donors want their funds allocated to boots on the ground service delivery, there are costs to get there, and everyone needs to pay their fair share. The first thing we need to do is clearly establish the difference between ‘program delivery’ costs and ‘administrative’ as many providers and funders battle over the fine line between the two. Believe me when I tell you, the line is fine. An extreme view is ‘all costs are program related.’ Why do I say this? Simple, all costs occur for no other reason than delivering the program; for example, human resources personnel recruit, select, train, and pay staff who deliver the program, and if not for the program, neither the staff nor the human resources officer would exist. Accounting personnel collect contract payments, service fees, and do...